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| Placing an Order |
| What is OnGossamer's return policy? |
| Is gift wrapping available? |
| What about backorders? |
| Is it safe to use my credit card? |
| Where can I enter a coupon or promotional code? |
| I can not select the size/color option that I want. When I select a color the option box keeps re-setting back to the word "color". What am I doing wrong? |
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| Shipping and Returns |
| How do I return something? |
| How do I exchange/replace an item? |
| Who pays for return shipping? |
| What carier do you use for shipping orders? |
| How much do you charge for shipping & handling? |
| Can I track my order? |
| When will my order be shipped? |
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| International Orders |
| Does OnGossamer.com accept international orders? |
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| What is OnGossamer's return policy? |
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Our 100% guarantee ensures that every item you purchase at OnGossamer.com meets your standards. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 30 days for a refund. Credits or charges due will be issued to the original credit card. Please allow ten (10) business days for your return to be processed. Initial shipping fees as well as return shipping costs are not refundable. |
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| Is gift wrapping available? |
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All packages shipped are gift wrapped! |
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| What about backorders? |
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No, OnGossamer.com does not accept backorders. |
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| Is it safe to use my credit card? |
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Yes, shopping at OnGossamer.com is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us. |
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| Where can I enter a coupon or promotional code? |
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Occasionally we offer promotional codes to our customers. To use one of these codes, please enter the code when checking out in the Google Checkout pages. |
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| Why am I unable to select a particular color? |
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When a particular color is sold out in a certain size, you will not be able to order that combination. Using Internet Explorer, Firefox, and Netscape you will see that the color option is "grayed out" and not selectable. Safari users will have the color option box reset to the word "color" when a sold out option is selected. |
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| How do I return something? |
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You will find printed return instructions on the face of the original invoice. Please keep a copy for your own records. To return an item, fill out the appropriate information and enclose your original invoice with the merchandise you are returning. Please allow ten business days for your return to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Initial shipping fees as well as return costs are not refundable. |
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return to:
OnGossamer.com
Return Department
801 Foresman Street
Williamsport, PA 17701
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| How do I exchange/replace an item? |
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To exchange/replace an item simply return the item to us with the reason for the return; you are responsible for the cost of return shipping*. Your exchange/replacement will be processed and your credit card credited within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.
After you have returned your item to us, please return to our site to order your replacement item.
*In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please email to us immediately at Customer.Service@OnGossamer.com. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.
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| Who pays for return shipping? |
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For a return, you are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please email to us immediately at Customer.Service@OnGossamer.com. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise. |
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| What carrier do you use for shipping orders? |
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We use UPS (United Parcel Service), to ship most orders. We reserve the right, depending on your shipping address, to use another carrier to ship your order. |
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| How much do you charge for shipping & handling? |
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We offer several shipping methods for our customers:
FREE UPS Ground1 for orders over $50 - items are expected to arrive within 4-7 business days
UPS Ground1 ($5.00) for orders under $50 - items are expected to arrive within 4-7 business days
UPS 2 Day1 ($12.00)2 - items are expected to arrive in 2 business days
UPS Next Day Air1 ($27.00) - items are expected to arrive in 1 business day
1We reserve the right, depending on your shipping address, to use another carrier to ship your order.
2where available
To estimate your delivery date of in-stock items, please add 2 business days to the above delivery times. For example, if you order an in-stock item by noon Monday-Friday and choose UPS 2 Day, you will receive your item in 4 business days. Please note UPS does not deliver on weekends. |
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| Can I track my order? |
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Once your order is shipped, you will be sent an email confirmation. Your email will contain a UPS tracking number you may use to track your order using the UPS Internet tracking site.
Additionally you may track your order by clicking on the "Track Order" link at the top of our site. |
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| When will my order be shipped? |
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OnGossamer.com usually ships in stock items in one to two business days, excluding holidays. |
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| Does OnGossamer.com accept international orders? |
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Currently we only accept orders that ship to the United States, Puerto Rico, US Virgin Islands, APOs and FPOs. |
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